Creating Connected App

After creating the app, Consumer Key and Consumer Secret are generated. You use these keys to connect the Question-to-Case Connector add-on to your Salesforce org.

  1. In navigate to Setup > Create > Apps.

  2. Under the Connected Apps section, click New.
    The New Connected App page is displayed.

  3. Enter the required information under the Basic Information section.

  4. Under the API (Enable OAuth Settings section, select the Enable OAuth Settings option.
    Additional options are displayed.

  5. In Callback URL - type in the Jive callback URL as follows: Service Uri + /crm/oauth/oauth2Callback.
  6. From the Available OAuth Scopes list, select the following scopes, then click Add to move them to the Selected OAuth Scopes.
    • Access and manage your data (api)
    • Allow access to your unique identifier (openid)
    • Full access (full)
    • Perform requests on your behalf at any time (refresh_token, offline_access)

  7. Click Save.
    The Connected App page is displayed.

    Take note of the Consumer Key and the Consumer Secret, which are both required to configure the Jive add-on.