Installing the Question-to-Case Connector Add-on

Follow this procedure to install the Question-to-Case Connector add-on.

  1. Log on to Jive using an administrator account.
  2. From the Administrator avatar drop-down list, select Add-Ons.
    The All Add-ons page is displayed.
  3. Click the Available tab and scroll down to the Salesforce add-on.
  4. Click Install next to the Salesforce add-on.
  5. Confirm the message that appears by clicking Install now.
    The Salesforce Settings page is displayed.

  6. Continue to Configuring the Question-to-Case Add-on.