What is the Salesforce Question-to-Case Connector

The Salesforce Question-to-Case Connector syncs questions created in Jive to Salesforce org cases. This allows Salesforce agents to comment directly in the Salesofrce case and the comment syncs back to Jive as a reply to the question or discussion.

Following the integration users can:

In addition, Saleforce org agents can :

Write comments to cases, mark them as correct answer. The comments sync back to the Jive question as replies.