Ask a Question Tile

The Ask a Question tile provides a field where users can type their question. As they type, search results are shown in the tile, and if no answers are found, they can create a question with the push of a button.

When you add the Ask a Question tile to a place, you can specify the default content type you want them to search or specify the default location for the users to create their questions if they find no results.

  1. From your community, open the place where you want to add the Ask a Question tile.
  2. In either a wide or narrow tile, click Add a tile.
  3. Select Support > Ask a Question
  4. Optionally, you can change the title, default text in the search field, and the Submit button text.
  5. Specify the place where Jive should search for the question, or select All places. You could limit their search to the place where the tile lives, or open it up to a community search.
  6. In the "Number of type-ahead search results" field, type a number from 1 to 25 that represents how many type-ahead results you want users to see. They can always click See all results to open the filtered search page.
  7. If you want to restrict the results to specific content types, select them. For example, this is useful if you only want to show questions or discussion related to the search.
  8. In "Post Questions to" section, select the place where the user's question should be posted, or select Let the user choose the place. Sometimes, you might want to guide the user to use a specific place, but they can always change this if they need to.
  9. Click Save Properties.
  10. Click Save.