Use questions and discussions to ask questions or introduce new ideas to the
Here's the difference between these two content types:
A Question can help you get a quick answer to a burning question, for example, "Have you
seen my red stapler?" or "How many pieces of flair are required on our uniforms?" Anyone can
jump right in to answer your question in the comments.
A Discussion can help you get feedback on your latest idea or assertion, for example, "The
Accounting team needs feedback on the new expense reporting process" or "To fix or not to fix
the old copier on the third floor..." These kinds of open-ended questions or ideas can
encourage a good discussion in the comments. You or other users can mark any of the replies as
the Decision, a Success, or for Action. To learn more about this, check out Using the Marking Feature.
To start a new question or discussion, click > Question/Discussion. (You may not see these options depending on how your community is set up).
For either a question or discussion, you can attach a file or insert an image, video, or code
example to better explain your question or idea to the community.
If someone replies to your question or discussion with useful information, it's good practice
to mark their reply as either Helpful (discussions and questions) or Correct (questions only).
That way, others who have the same question or thought can quickly see which replies are the
most useful. A Helpful reply is on the right track, while a Correct reply answered the
question. Correct and Helpful answers earn status points for their
creators. (Note that only system administrators, place owners, and question authors can see the
Correct Answer option).
Tag discussions and questions so that others can search for and benefit from them later.
Choosing Where to Publish a Question or Discussion
When you're ready to post the question or discussion, you'll need to decide how and where to
make it visible. Carefully choosing a space or social group will make the question or discussion
more visible to people who follow the place where you publish it. For example, publishing a
question about technical support in the IT group can ensure the question is displayed in a
stream for users who follow or belong to that group. Your question will also inherit the
permissions of the place where you publish it. Therefore, keep in mind that publishing in a
members-only group limits participation to people who are members of the group. If you want
community users to be able to search for and stumble across your question, don't publish it in a
private group. On the other hand, if you need a question or discussion to be confidential, a
private group could be exactly the right place. You can also choose to publish your question or
discussion only to specific people.
What Are Flat and Threaded Views?
From your Preferences page, you can set discussion replies and content comments to display all on one level (flat) or indented hierarchically (threaded).