Setting up Ask widget

The Ask (place) widget allows users to quickly ask a question in a specific space or group in your community, or the entire community. After the user types a question into the Ask widget, the search function displays possible answers based on matching keywords. If the user doesn't see the correct answer in the results list, they can create a question right from the widget. This can be especially helpful in places designed to support customers or employees.

Important: We do not recommend that you use widgets and widgetized Overview pages in your community. For more information, see Understanding pages in places.

You must be able to edit the place where you want to add the widget. For more information, see Customization permissions for Overview pages.

To add an Ask (place) widget to the Overview page of your place:

  1. Go to the Overview page of your place, and then gear icon > Edit overview page.
  2. From the widgets list, select Content > Ask (place).
  3. Drag the widget down into your layout area and drop it where you want it.
  4. Click the small triangle in the upper right corner of the widget and select Edit this widget.
  5. In Custom title, enter the title for the widget.
    You can use the default title (Ask (place)) or create your own, for example, Ask Us a Question.
  6. In Submit button text, enter the text to be displayed on the Ask button.
    You can use the default text or create your own, for example, Submit Your Question.
  7. In Search From, select a place you want to perform the initial search.
    You can search in the current place, a single place that you specify, or all public places in the community (the root space).
  8. In Number of Results, enter the number of results to return in the search.
  9. In Display Results, select which search results must be displayed. You can select one, some, or all of these options:
    Option Description
    All Questions Displays in search results all questions that have been asked, whether or not they have been answered.
    All Discussions Displays only discussions in search results.
    Answered Questions Displays only Answered Questions in search results.
    Documents Displays only documents in search results.
  10. In Post Questions to, select the place to which you want questions posted.
    The place can be different from the place where the Ask widget is located. For example, you could put the Ask widget in an Employee Questions group, but post the questions to the Employee Q&A group.
  11. Click Save Properties.
  12. When you're finished making changes to your place's layout, click Publish Layout.
The changes are saved and, the updated page is available to other users.