In the sidebar of your content, where you see the calculated metrics, click
View More to open the detailed view of Impact Metrics.
The Impact Metrics detailed view shows a graph with the number of Views, Viewers, Comments,
Likes, Shares, and Bookmarks of your content by date. It also gives you the calculated
metrics, which are the global reach, impact, sentiment, and email. Use these metrics to see how
your content is being received in the community. Content in private and secret groups shows
viewers instead of global reach.
Note: Some features described in this topic are only visible for communities which
use Cloud Analytics.
In addition to what you see in the Summary view, you also see:
You can adjust the report dates in the upper left corner of the detailed Impact Metrics
graph. Either enter a custom date range that focuses on a specific period of time, or
select a pre-configured report period that shows the first 7, 30, or 60 days of publishing
Note: Impact Metrics are real time, so expect to see new viewers
Daily or hourly data
When you click daily or hourly and then
hover over the graph, you see data for more specific chunks of times.
Show Only Subscriber Metrics
If your community has the News enabled, then you can click
Subscribers to see how many of the viewers clicked through to
view this content from their News stream. When News is disabled, you will not see the
Data by Department
If you want to look at which departments have the most Views, Viewers, Comments, Likes,
Shares, and Bookmarks, then click Top Departments in the top right
of the detailed Impact Metrics graph.
Counts how many email notifications occur when one of the following events happen:
Use @mention in content, comments, or replies.
Add collaborator to content.
Reply to discussions, or comment on blog posts, videos, or documents.
Create content when someone who follows you has email notifications enabled.