Connection troubleshooting

If you are having trouble using Jive for Outlook, try these simple troubleshooting tips.

Outlook can't connect to my Jive site

Try accessing your site to make sure it's running. If it is, try going to Accounts and checking that the URL of your Jive site is correct.

My connection is working, but I can't see email notifications in Jview

Try using Internet Explorer of the supported version. For more information, see System requirements.