Viewing Case Information in Jive

If a case was escalated from within Jive, and you have the correct permissions within a space or group, you can view information about a case's status directly within the community.

If you have rights to escalate a case, you should have rights to view case details. The case information includes the information sent to Salesforce about the case as well as its current status.

  1. Click on a discussion that has been marked as a question. Questions are identified with a question mark icon when you browse the discussions in a place.
  2. Click View case information.