Configuring Direct Messages

Direct messages allow users to send messages that are visible only to the receiver(s).

Direct messages do not appear in the Activity stream. Direct message notifications appear in the Inbox of the receiver(s). You can enable direct messages for users from the Admin Console. By default, direct messages are enabled for external Jive communities, and disabled for internal communities.

Fastpath: Admin Console: System > Settings > Direct Messages and Sharing

You can require that users must be connected to send direct messages or shares to each other. In external communities, this helps to prevent spammers from spamming community users and is enabled by default in external communities (and disabled by default in internal communities). If you need certain users to be able to override this setting, for example, your HR Director to be able to send direct messages or shares with users they aren't connected to, go to Permissions > Home Page Permissions and set up a user override with "DM/Sharing admin" permission.