Enabling Username Reminders

You can configure Jive to send out reminders for users who forget their usernames. If a user forgets their username, you can add an I forgot my username prompt to the login screen. This prompt directs the user to a place where they can generate an automatic email to the address they used when they registered their account.

Fastpath: Admin Console: People > Settings > Forgot Username

To allow users to request their username, select Enabled - Users are allowed to request their usernames be sent by email and click Save Settings.

Note: You can edit the Forgot Username message template in System > Settings > Message Templates. Edit this template to customize the email that is automatically sent to users who forget their username and request it. For more on message templates, see Editing Email Notification Templates.