Getting Set Up with Email

Here are some things to be aware of when setting up your community's email services.

Setup Task Description To learn more, see this help topic:
Users must have unique email addresses. Jive Software recommends not setting Jive usernames to be the email addresses of users. If you do this, the user's email address string will show up in the user's profile page URL, even if you have set email visibility to Private To User.

If you are using SSO for authentication, make sure you have set it to authenticate each user's username.

Configuring Support for Content Created Via Email (Incoming)
Configure your outgoing SMTP email server. You can do this manually via the Admin Console or during the setup process via the Setup Tool.

Jive uses an SMTP email server for sending messages such as content update notifications, task reminders, registration confirmations, and so on. You configure a connection to an outgoing email server in the Admin Console.

Configuring Outgoing (SMTP) Email and Using the Setup Tool
Configure your incoming email server for creating Jive content via email. You can do this manually via the Admin Console or during the setup process via the Setup Tool.

You can enable features through which people can post content to the application by sending an email to a particular address.

Configuring Support for Content Created Via Email (Incoming) and Using the Setup Tool
In test environments, temporarily disable email to and from the application.

Your production instance is typically set up to both send email notifications (SMTP) and access an email account (Email Monitor) or server (Advanced Incoming Email). You'll definitely want to temporarily change these settings in your test production instance; otherwise, you may find that the new test instance generates email notifications that look like they're coming from your production instance. This can be very confusing to end users, and might end up unnecessarily burdening your email servers.

Disabling Email in Test Environments
Edit and localize the email templates that your instance will send to users.

Jive includes a set of email templates for emails it sends to users in response to certain events. You can edit the content of the templates, change their locale, or add new templates to use in other locales.

Editing Email Notification Templates and Localizing Email Notification Templates
Sync content between a space and email. You can set up a connection between Jive and an email server so that content from email is synchronized with and displayed as content in a Jive space. Synchronizing Content with Email or Newsgroups
Prevent email spam. There are a few email-related ways to help prevent spam in your community. Preventing Spam