How Incoming and Outgoing Email Works

There are two types of email interaction with Jive:

When sending email, Jive uses a multi-part format, where the email contains both a plain text version of the message and an HTML version. If your email client supports HTML rendering, then you'll most likely see the HTML-formatted version in Jive.

If you are using an older email client or an email client on a mobile device with limited rendering capabilities, you may see only the plain text version of the email. This is by design.

When receiving and processing incoming emails, Jive only consumes the plain text portion of the multi-part email.