Managing Document Conversion

As the application converts PDFs and Office documents for preview, you can manage the conversions and troubleshoot them when necessary. For example, you can delete failed conversion attempts, prompting the application to reconvert the document.

You manage conversion in the Admin Console.

Fastpath: Admin Console: System > Management > Document Conversion Status
In the Admin Console, on the Document Conversion Management page, you can view the status of conversions. For each conversion in the list, you'll find the following information. You can filter the list of items using the box at the top of the page. For filtering, you can use either the full document ID number or a partial document file name.
Item Description
File Name The document's file name. If you have rights to the document, you can click the file name to see the document in the community or to re-run the conversion, or click View to see only the converted document if available. You won't have access to private documents or documents in secret groups.
Size The file size in bytes.
PDF Status Shows whether PDF conversion succeeded.
Pages The number of pages in the document. This will be blank for failed conversion attempts.
Preview Status Shows whether a preview was successfully created.
Thumbnail Status Shows whether a thumbnail view was successfully created.
Time Shows when the conversion attempt completed.
Error Shows any errors that occurred during the conversion attempt.