Marking comments and replies
You can mark the comments or replies of discussions, documents, or blog posts in places where you have permission to comment or reply. After you mark an item, you see a badge on it. This helps others quickly see what has been decided on or a success, for example.
To mark a comment or reply:
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Go to a discussion, question, document, or blog post and read through the comments or replies.
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Select the mark you want.
The options are listed in the table below. You may not see all of these depending on how your community manager has set up the marking feature. For more information, see Marking options for comments and replies.
Actions > Mark for Action | This mark shows others that this comment or reply needs action. You can mark for action for yourself and, optionally, bring in other participants and leave them a note describing what you need them to do. When you bring in others to help, note that doing so doesn't assign the action item to them; it sends a notification to their Inbox about the action item. From there, they can take ownership of the action item. The Action Item badge on the comment or reply lets readers know that the item has been assigned to someone. Other users may mark additional comments or replies for action as well. For more information on how to resolve your actions, see Resolving action items. |
Actions > Mark as Decision | This mark shows others that this comment or reply is a Decision. Note that there can be more than one comment or reply marked as Decision. Other users may also mark other comments or replies as the Decision. |
Actions > Mark as Success | This mark shows others that the comment or reply was a collaboration success story for your community. |
Helpful | This mark lets others know that this comment or reply contains helpful information. |
Correct Answer | Only system administrators, place owners, and discussion authors can see the Correct Answer mark option and only on questions marked as discussions. There can be only one Correct Answer. Additionally, your community manager may disable this feature altogether. |
Resolve | Choose Resolve on an Action (whether you own it or not) when you have completed the action. This lets others know that you've taken care of the issue. |
Note the new badge on the comment or reply. If you change your mind later, just click Unmark on this same item.