Content search
We recommend Jive Copilot as a better way of discovering content in your Jive instance and beyond. It reads and answers your questions in plain language, making it very easy to use. Ask your community administrator to enable Jive Copilot and experience its advantages today.
Here you can find how the Jive Cloud Search service searches for content.
When searching for content, Jive searches in content items available for users as follows:
- Subject: Title field of content items
- Body: Content of content items
- Tags: Tags added to content items
- Comments: Comments associated with content items
- Structured outcomes: Various structured data formats
The results are then ordered by the relevancy score the items gain when users search for a specific search phrase.
Search relevancy
The relevancy rank is calculated as follows:
Rank = (SimilarityScore + ProximityScore) * OutcomeType * ObjectType * Recency * SocialScore
These parameters are explained in detail in Search relevancy.
Searchable content types
The system searches for the search phrase in all of these content types:
- Direct message
- Poll
- Blog post
- Idea
- Announcement
- Document
- Question
- Discussion
- File
- Photo
- Status update
- Task
- Event
- Video
- External activity
- Comments on content
Additionally, it includes files of the following types: .html, .rtf, .txt, .pdf, .ppt, .pptx, .doc, .docx, .xls, .xlsx, .odt, .ods, and .odp (OpenOffice formats). The application also searches the contents of .zip files.
Users can limit the results to a specific content type by using filters.
Synonyms
You can define common synonyms for terms that are relevant for your particular system, including user names. For example, "docs" and "documentation" may be equal when searching. For more information, see Configuring search synonyms for content items.