Logging Management
The Logging Management category provides comprehensive guidance on accessing and managing application logs within the Jive platform. This resource is essential for troubleshooting various issues effectively by leveraging the application's detailed logging capabilities.
Key Topics Covered
This category encompasses critical aspects of log management, including the access, location, and analysis of Jive application logs. It addresses how to utilize these logs for troubleshooting, effectively managing log files, and understanding the tools available for log configuration.
Overview of Content
The content within this category is designed to equip system administrators and technical users with practical knowledge for handling logs in the Jive environment. It begins with guidance on using application logs, highlighting their structure, common file types, and important logging information useful for troubleshooting.
Additionally, it provides an overview of the location and usage of Jive logs, including the implementation of log rotation strategies to maintain log file integrity and prevent performance degradation. The category also covers best practices for managing logs within the Jive Cloud Admin, detailing the processes for downloading and analyzing server logs.
Managing Logs
Downloading and analyzing your server logs can help you troubleshoot common site problems.
Jive Cloud Admin > Downloads
Log gathering provides a comprehensive view of your site. The Gather Logs functionality allows you to download the following information about your site:
- Application logs: These are the primary logs used for troubleshooting.
- Cache server logs.
A set of logs is created for each node in your installation. Installations that use two nodes would generate two sets of logs.
Steps to Gather Logs
To get the logs:
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Log into Jive Cloud Admin.
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If you have more than one site, select the installation you want to update from the Choose an Installation menu.
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Click Downloads.
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Click Gather Logs next to the instance you want to get logs from.
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Specify how many days or lines of logs you want to collect.
Larger log downloads take longer and may interfere with site performance, so you may want to choose a quiet time on your site if you're doing a major log download.
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Click Submit.
You can check Recent Activity to track the progress of your request. For more information, see Tracking recent activity.
Together, these topics offer a structured approach to logging management, enabling users to efficiently troubleshoot and resolve issues by utilizing the powerful logging features of the Jive platform.