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Selecting Search service

A Jive On-Premise installation uses the On-Premise Search service by default, and a Hosted installation uses the Cloud Search service by default. You can change the search service if necessary.

A Jive instance can use either Cloud or On-Premise Search service. For more information about them, see Understanding Jive Search.

Hosted deployment​

When you elect to use Jive in a Hosted environment, by default, you use the Jive Cloud Search service with all its benefits. If you want your Hosted instance of Jive to use an On-Premise Search service, you need to contact Support and Jive Hosting by filing a support ticket making this special request.

On-Premise deployment​

Fastpath

Admin Console: System > Settings > Search

Your On-Premise installation of Jive can use an On-Premise Search service once you install Search service on its own node, as described in Installation overview. With an On-Premise installation of Jive, you can switch between Cloud or On-Premise Search services, but when you change the Search service, you must initiate a content index rebuild.

Related

Managing search

Choosing Cloud Search Service​

When you use Jive in a Hosted environment, you can choose to use the Cloud Search service.

Fastpath

Admin Console: System > Settings > Search

When configuring Cloud Search service, you specify the public cloud search endpoint in your area. For connection information, see Search service.

To use Cloud Search with an On-Premise implementation of Jive:

  1. File a ticket with Jive support requesting access, so that the IP address is whitelisted in your instance. Every IP address connecting to Jive search needs to be granted access.

  2. In the Admin Console, go to System > Settings > Search, then open the Content Search > Index Tasks tab.

  3. Under Search Service Configuration, select Cloud Search Service.

  4. Select the endpoint that makes sense for your location.

    For more about the data centers and their locations, see Cloud Search service.

  5. Click Save Settings.

After you change the search service, you must rebuild search indexes, as described in Reindexing content search.

Choosing On-Premise Search service​

When you use Jive in a Hosted environment, you can choose to use the On-Premise Search service.

Fastpath

Admin Console: System > Settings > Search

To choose On-Premise Search service for an instance that is deployed on-premise:

  1. Install the On-Premise Search Service. For more information, see Installation overview.

  2. In the Admin Console, go to System > Settings > Search, then open the Content Search > Index Tasks tab.

  3. Under Search Service Configuration, select On-Premise Search Service.

  4. Enter the host and port for the service you installed.

Search Service Host

The host name that Jive can use to connect to the Search service. For On-Premise Search, this is the host name for the node where you installed Search. The default is localhost. For more information on Search node size, see System requirements.

Search Service Port

The TCP port that Jive can use to connect to the Search service. The default is 30000.

  1. Click Save Settings.

After you change the search service, you must rebuild search indexes, as described in Reindexing content search.