Configuring Search in Jive

In Jive, you can adjust user and content search performance to enhance users' ability to find relevant information within your community.

Configuring User Search

You can use the Admin Console to configure user search performance and experience.

Fastpath

Admin Console: System > Settings > Search, then User Search

• Enabling user search: Enable or disable searching for user information.
• Configuring stop words for user names: Specify a list of words to be ignored in user searches.
• Enabling automatic user reindexing: Set up regular updates of the user search index.
• Reindexing user search: Manually reindex user search if necessary, but note that it may slow performance.
• Configuring search synonyms for user names: Enable recognition of synonyms of names for better search results.

Configuring Content Search

Content search indexes various types of documents and other community content such as discussions, blogs, and status updates. Supported file formats include:

• .html, .rtf, .txt, .pdf, .ppt, .pptx, .doc, .docx, .xls, .xlsx, .odt, .ods, .odp (OpenOffice formats)
• Archive contents in .zip format.

Fastpath

Admin Console: System > Settings > Search > Content Search

Reindexing Content Search

You can manually reindex content search if you encounter specific search index issues. This process may be time-consuming and affect performance. See Reindexing content search.

Content Search Service Status

Use the Content Search service status to track the successes and failures of calls to various search services. See Content Search Service status.

Configurable Features

• Configurable search access to user profiles: Available in the cloud version of Jive, this feature enhances search capabilities for user profiles.
• Configuring search synonyms for content items: Improve search result accuracy by recognizing synonyms.
• Promoting content search results: Create rule-sets to prioritize specific content in search results.
• Selecting Search service: Choose between the On-Premise or Cloud Search service based on your installation type. See Selecting Search service.

Configuring OpenSearch

You can make external search engines available by adding those that support OpenSearch format for sharing search results, allowing users to utilize these engines alongside the internal search feature.

Fastpath

Admin Console: System > Settings > OpenSearch Engines

To add an OpenSearch search engine:

1. In the Admin Console, go to System > Settings > OpenSearch Engines.
2. If you have the descriptor XML file of the engine:
   1. In Descriptor URL, specify the URL of the descriptor XML file.
   2. Click Add engine from Descriptor URL.
      • The application retrieves the descriptor file from the URL.
   3. If prompted, enter any required additional settings (e.g., login credentials if the engine is secure).
3. If you don't have the descriptor XML file:
   1. Click Add engine from form.
   2. Provide the following settings:
      • Name: Enter the search engine name.
      • Search URL: Specify the URL for user queries.
      • Search Result Content Type: Select the content type for the returned results.
      • Query Test Term: Enter a term for testing.
      • If the engine is secure, enter the credentials in the Username and Password fields.
   3. Click Update.

The added search engine will appear on the OpenSearch Engines page, where you can edit its properties as needed.

Jive as OpenSearch Provider

Jive acts as an OpenSearch provider, allowing OpenSearch readers to point to the Jive OpenSearch XML descriptor if needed. The descriptor can be found at: http://<jiveURL>/opensearch.xml.

Related

Managing search