Requirements for Hangouts

To enable the Jive Connector for Hangouts, you need to meet the following requirements:

Jive side : - Jive 8.0.3 or higher.

The current version of Jive Cloud.
Community Manager rights to your Jive site.
Community users should have an email address, or phone number in their profile, or both.

You can configure your community to populate phone and email fields from a directory server, or users can enter the information themselves by editing their profiles. For more information, see Mapping users from a directory server Mapping users from a directory server in the Community Manager Guide.

Google Hangouts side

Community users should have a Google account.
Community users should use Google Chrome as their browser or, if using Firefox, Safari, or Internet Explorer, they should install the current version of the Google Hangouts browser plugin.

Note: Users who are not using Hangouts already will be prompted to install the plugin when they first access the Jive Connector for Hangouts.