Enabling Jive Connector for Hangouts
The Jive Connector for Hangouts allows one-click access to phone calls and video chats directly within your Jive community. As a community manager, you can install Jive Connector for Hangouts from the Add-Ons page and configure its settings to get it ready for use.
Before you start installing, make sure you and your Jive community meets the Requirements for Hangouts.
Follow these steps to install and configure the Jive Connector for Hangouts add-on:
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In Jive, click your avatar and select Add-ons.
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In the Available tab, click Install next to the Jive Connector for Hangouts add-on.
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Click Install Now or Preview as required.
The Preview option is available to make this add-on visible only to you for testing purposes before you make it available to your community. For more information, see Installing add-ons.
As the add-on gets installed, you are directed to the Jive Connector for Hangouts Settings page for configuration.
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On the Settings page, under Apps Security, click the gear icon to configure the user groups who can access this connector. By default, it provides access to all registered users.
Note: This option is not available in Preview mode.
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Click Configure Now... and select the Hangouts ID Field and Phone Field. The integration uses these field values to pick phone number and email address from the user's Jive profile for making phone calls and video chats.
Note: You can confirm the field names from the People > Global Profile Settings page in the Admin Console. Users who do not have information in the required fields cannot use or access Hangouts. If your community is not populating these fields from a directory server, you should make these fields editable on the profile and get users to provide the information themselves by editing their profile. For more information, see Letting users control their own settings.
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Click Submit to save the configuration.
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Optionally, under Advanced Settings, specify the expiration settings for Jive Connector for Hangouts. If left blank, Jive uses the default expiration settings configured in the Add-Ons page.
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Click Save and Activate to start using Jive Connector for Hangouts.
Requirements for Hangouts
If your community manager has enabled Jive Connector for Hangouts in your community, you can launch it from the following locations within Jive:
- Using the Jive Connector for Hangouts icon
on the hover card of a user. The user is automatically added as a participant. You can also directly initiate a call or a video chat with the user using the Hangouts phone 
and Hangouts video chat 
icons on the hover card. - Using the Start Hangouts option from the Action drop-down within any place, user profile, group, or content. The followers of the place, group, or content are automatically added as participants in the conversation. Additionally, in the case of content, the participants also include users who performed any activity in it. For example, users who liked or added comments on the content or who took any action on the content from the Action list.
- From the Create and Apps menus. Here you are required to add participants manually.