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Using Jive Connector for Jabber

Jive Connector for Jabber enables you to chat with community users directly from Jive.

Enabling the Jabber Connector​

If you are a community manager, you can install Jive Connector for Jabber from the Add-Ons page and configure its settings to get it ready for use. Before you start, ensure your community meets the Requirements for Jabber. If your community uses SAML SSO or a directory server for user provisioning, access to your directory server or identity provider is necessary to ensure the correct profile fields in Jive are populated.

Follow these steps to install and configure the Jive Connector for Jabber add-on:

  1. In the Admin Console, navigate to People > Settings > Profile Settings.

  2. Click your avatar in Jive and select Add-ons.

  3. In the Available tab, click Install next to the Jive Connector for Jabber add-on.

  4. Click Install Now or Preview as required. The Preview option allows testing before making the add-on available to your community.

    As the add-on gets installed, you are directed to the Jive Connector for Jabber Settings page for configuration.

  5. On the Settings page, under Apps Security, click the gear icon to configure the user groups who can access this connector. By default, it provides access to all registered users.

    Note: This option is not available in Preview mode.

  6. Click Configure Now... and select the Jabber ID Field to specify the field that stores the email address for logging into Jabber.

    Ensure users have their email addresses configured in their profiles, as those without this information cannot use or access Jabber. If your community is not pulling this detail from a directory server, make the field editable on the profile and encourage users to provide their email addresses.

  7. Click Submit to save the configuration.

  8. Optionally, under Advanced Settings, specify the expiration settings for Jive Connector for Jabber.

  9. Click Save and Activate to start using Jive Connector for Jabber.

Starting a Chat​

If your community manager has enabled Jive Connector for Jabber in your community and you have the required profile field configured, you can launch it from the following locations within Jive:

  • Using the Jabber icon on the hover card of a user. The user is automatically added as a participant. You can also directly initiate a chat with the user using the Jabber chat icon on the hover card.
  • Using the Start Jabber option from the Action drop-down within any Place, User profile, Group, or Content. Followers of the Place, Group, or Content are automatically added as participants in the conversation. Participants also include users who engaged with the Content.
  • From the Create and Apps menus, where you must manually add participants.

Before you start using the connector, make sure you meet the Requirements for Jabber.

Follow these instructions to begin using the Jabber connector:

  1. Ensure you have an email address configured in your user profile. If you don't have it set up, other users won't be able to contact you via Jabber. Click Edit Profile under your name or avatar to add an email address. If you cannot edit the required field, contact your community manager.

  2. Launch the Jabber connector from any of the locations mentioned above. The first time you do this, the browser will prompt you to select a program. Select Cisco Jabber. Jive will remember this selection for future sessions.

    Note: If you encounter any issues, ensure that your browser is not set to use a different program for the xmpp chat protocol. If configured to launch chat in another application, you won't be able to connect to Jabber until you adjust your browser's settings.

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Jabber