Configuring and Using Jive Rewards

Jive Rewards is a system that allows you to enhance your reputation in your community by earning points, levels, and badges through participation. The Rewards Console enables administrators to configure various aspects of the rewards system, while users can track their progress and recognize the contributions of others.

Configuring Jive Rewards

The Rewards Console allows you to set points, levels, and quests, grant rewards to individual users, and decide what areas of activity win power users ongoing recognition in your community. You can use Rewards out of the box, but you have options for customization.

• Enabling Rewards Steps to enable Jive Rewards.

• Accessing Rewards Console Instructions for accessing the Rewards Console from the user interface.

• Adding leaderboard to main navigation menu Add the Rewards button to your main navigation menu using the Theming tool if it is not showing by default.

• Managing events Assign different point values for various events and activities users engage in around the community.

• Managing levels Information on managing levels as users gain points from community activity.

• Managing quests Use quests to define a series of activities that can earn users points, badges, or real-life rewards.

• Managing user badges Utilize existing or customized badges for your community.

• Managing missions and strategies Manage strategies and active mission sets within your community.

• Managing players Add or remove points from community users, view their activities, or activate/deactivate users both individually and in bulk.

• Advocacy Create a secret group of user advocates and targeted quests to motivate them quickly.

• Rewarding activity in other systems Award users badges for completing activities in external systems linked by URL from your community.

Using Jive Rewards

As a community user, the actions you take are reflected in points and badges visible in your Inbox and profile, enhancing your community experience.

Earning Points and Badges

You earn points by participating in the community, such as creating content and interacting with others. Actions like updating your status, answering questions, and commenting on content yield points. Accumulating points allows you to reach new levels, which are displayed as badges on your profile, leaderboards, and activity streams.

Quests and Missions

Rewards also include quests and missions that involve completing a predefined sequence of activities.

• A quest consists of specific actions you must complete, and upon finishing, you receive a badge and points. For example, an onboarding quest may involve writing a blog post, sharing it, and liking a post in the same group.
• Missions are structured rulesets for specific activities and provide leveled badges that progress over time. They are organized into strategies with a business-focused value.

Tracking Your Progress

• Types of rewards Points measure engagement, allowing you to advance in levels and earn badges through quests.

• Your rewards Access an overview of your rewards from your profile page, including progress, new badges, and ongoing missions/quests.

• Rewards in community View the rewards of peers on their profiles or check the overall Rewards page for community insights.

• Challenging other users Challenge users close to your rank to foster engagement.

• Awarding badges and points Recognize the contributions of other community members by awarding them badges or points.

• Badges Badges signify achievements for completing missions, quests, or receiving user appreciation, highlighted on profiles.

This document encompasses both the administrative configuration and the user engagement aspects of Jive Rewards, providing a cohesive view of how to effectively implement and make use of the rewards system in your community.