Skip to main content

Managing Structured Outcomes and Badges

The Structured Outcomes feature lets users mark top-level content items, as well as comments and replies, as Final, Official, Outdated, or use another mark configured in your community. You can select which marking options community users can see, or disable them. You can also limit this feature to specific users or a group of users.

Users in your community can start marking outcomes when you enable the Structured Outcomes feature and select which outcomes must be available in your community.

Fastpath

Admin Console: System > Settings > Structured Outcomes

Note: Helpful, Correct Answers, and Assumed Answered are not part of the code base of the Structured Outcomes feature.

Configuring Structured Outcomes​

To enable and configure or disable the Structured Outcomes feature:

  1. In the Admin Console, go to System > Settings > Structured Outcomes.

  2. In Structured Outcomes, select one of the following:

    • Enable and configure: To select which badges users see, make sure that Structured Outcomes are Enabled, and then select the badges that are to be displayed to users.
    • Disable: To disable this feature, click Disabled. Note that if Structured Outcomes were previously enabled and used in the community, users would still see the already marked Outcomes badges on content items; but users will not be able to mark any content items from this point forward.

  3. In Limit the marking feature to those users who are granted the "Mark Outcomes" homepage permission, select No to let all users use marking.

  4. In Select which Structured Outcomes to make available in your community, select the outcomes you want to be available in your community.

  5. If required, in Configure the thresholds for the "Most Liked" badge, enter the thresholds for the Most Liked badge.

  6. If required, in Configure the thresholds for the "Helpful" badge, enter the thresholds for the Helpful badge.

  7. In Configure the threshold of helpful replies required before a question is marked as Assumed Answered, enter the threshold for the Assumed Answered badge.

  8. Click Save.

Now all community users can use the marking feature. To limit this feature to specific users, you need to assign them the Mark Outcomes permission. For more information, see Limiting Structured Outcomes to specific users.

Related

Configuring content-related settings