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Analytics and Reporting

The "Analytics and Reporting" category provides essential guidance on community analytics, reporting functionality, and data export capabilities within Jive. This resource is tailored for administrators, enabling them to effectively manage and analyze community data to support decision-making and enhance user engagement.

Key Topics Covered​

This category encompasses a variety of vital topics, including:

  • Data Exporting: Instructions on how to export diverse analytics data using the Analytics Export service, which allows administrators to download CSV files and utilize filters for targeted reporting.

  • Engagement and Participation Metrics: Tools to analyze member behavior through reports such as the Engagement Ladder, User Leaderboard, and various activity graphs, which showcase community interactions, content creation, and engagement levels.

  • Reporting Features: Insights into using Jive's reporting capabilities to track user adoption, community health, and specific content performance, providing a comprehensive overview of community dynamics.

  • Custom Filters and Analytics Events: Guidance on setting up filters based on profile fields and date ranges to refine analytics reports, alongside details on enabling and managing various analytics events.

  • Visualization of Data: Information on utilizing different graphs and dashboards to visualize community engagement and interaction metrics, aiding in the assessment of community vibrancy and user contributions.

  • Integration and Configuration: Instructions for integrating web analytics tools and configuring the analytics database to optimize data collection for community insights.

Overall, this category equips community administrators with practical, user-focused information for leveraging analytics and reporting tools effectively, enabling them to enhance community management and foster greater member interaction.