Managing Impact Metrics
You can see Impact Metrics for documents and blog posts by default. Cloud customers or grandfathered Hosted and On-Prem customers may have Cloud Analytics enabled and also see impact metrics for discussions and videos.
Jive On-Premise and Jive Hosted installations use the Analytics database by default, but you need to configure and enable the database to use it. If you want to use Cloud Analytics and expose more Impact Metrics features, you can create a support case at Support.
Available features with Cloud Analytics enabled
- Top departments and department filtering
- Email tracking counts
- Top referrers list
- Subscribers toggle
- Impact Metrics for discussions and videos
- Real time results
Note: You can avoid the 15-minute delay and get Impact Metrics on content created prior to it being enabled when you use Cloud Analytics service instead of the Analytics database.
Note: Viewers in Impact Metrics are shown based on the document selected and not based on date range. Hence, the list of Viewers in Impact Metrics does not change even when the date range filter is changed.
- Configuring Analytics database You should identify the Analytics database so Community Manager Reports and Impact Metrics can use it to collect data.
- Enabling Analytics database After configuring the Analytics database, you can enable it to start collecting impact metrics and Community Manager Reports data on documents and blog posts.
- Enabling Analytics events Once the Analytics database is configured and enabled, you need to enable all Analytics events.