Place-level reports
If you are a place owner or administrator, you can gauge the status of your place with place analytics reports. In addition to community-level reports, you can gauge the status of specific places directly. This functionality is also available to place owners and administrators.
In this section, you can find the descriptions of the available reports for places (that is, groups, spaces, or subspaces). Note that the CSV downloads provide more info than the on-screen reports.
You can find the instructions for using reports in Using Jive Analytics.
Note: A “Registered user” is a “User” for purposes of your master agreement with Jive, and all other terms set forth in this chart and help are only to be used for measuring user engagement and activity, and are not to be read in connection with your master agreement.
Opening reports
Place-level reports : To see reports for a group or space, navigate to the group or space, and then select the Reports tab.
: To see reports for a group or space, navigate to the group or space and click the Analytics tab.
For more information, see Using Jive Analytics.
- User Adoption The User Adoption chart shows the extent of user engagement with the community over time.
- User Leaderboard The User Leaderboard lists the top 5 contributors with the most points in the last 90 days or date range you select.
- Content Creation You can use the Content Creation graph to track how many content items were created daily or monthly in the period you select. When content is published, it increases the total number of content items. When content is deleted, it decreases the number.
- Content Leaderboard The Content Leaderboard lists the top 620 pieces of published content with the most views in the last 90 days or date range you select. This report includes the content's title, author, and the number of views.
- Participation Ladder for active users The Participation Ladder chart shows the breakdown of active users by the following user types: consumer, participant, and contributor.
- Daily Activity You can use the Daily Activity graph to get a glimpse of the activity happening in your community each day.
- Questions and Answers The Questions and Answers report shows the total number of created questions, and the number of replies marked helpful and replies marked correct within the date range.
- Answered Questions You can use the Answered Questions graph to see the number of questions with responses, with helpful answers, or with correct answers at different points in time.
- Average Response Time to Questions You can use the Average Response Time to Questions graph to gauge how responsive your community or a segment of your community is on a given day.