Community Manager Reports
In Community Manager Reports, you can find the community-level reports that show data for the entire community.
When you look at the dashboard of reports, you see small versions of the reports described in this topic. Click on the report title in the dashboard to see the full version of each report. The CSV downloads provide more info than the on-screen reports!
If it's a community-level report, it indicates so. These reports show data for the entire community and don't make sense in groups or spaces. For more on who can access community-level reports, see Managing access to Community Manager Reports.
You can Get more out of reports when you're ready.
Opening Reports
To see the reports for the community in Jive, click the down arrow in the upper right corner and select Community Manager Reports from the menu.
Available Reports
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User Adoption Measures the extent of user engagement with the community over time. The User Results CSV lists active, participating, or contributing users.
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User Leaderboard Lists the top 5 contributors with the most points in the last 90 days or selected date range.
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Content Creation Tracks how much content is being created over time, counting only published content.
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Content Leaderboard Lists the top 6 pieces of published content with the most views within the selected time frame.
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Daily Activity Provides a daily overview of activity within the community, including creates, responses, likes, views, revisions, and rates.
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Answered Questions Shows the number of questions with responses, helpful answers, or correct answers over time.
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Average Response Time to Questions Gauges community responsiveness regarding how long questions are outstanding before receiving a response.
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Profile Completion Shows the percentage of users who complete various fields in their profile.
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Places Activity Lists the most active places in the community based on views over the last 90 days or selected range.
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Activity Leaderboard: Content Created Lists top participating users based on content creation activities.
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Views of Answered Questions Displays how many views questions receive after they are marked with a correct answer.
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Correct and Helpful Events Tally of responses marked as Helpful and Correct Answers for each day within the selected timeframe.
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Community Health Shows visitors, content, and searches over certain time periods to evaluate community activity.
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Top Successful Search Queries Displays the top search terms used to find content, people, or places and how many times these terms were utilized.
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User to User Interactions Analyzes collaboration trends around how different users engage with each other.
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Engagement Index Reviews community engagement and user activity over time.
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DAU/MAU Report Provides a ratio of daily active users to monthly active users to measure community interest.
Notes on Reporting
Note: A “Registered user” is considered a “User” for the purposes of your master agreement with Jive, and all terms set forth in this content are meant for measuring user engagement and activity.
For details on how to work with group status updates in reports, see How Reports Count Group Status Updates.
This document provides a comprehensive overview of Community Manager Reports and their respective utility in monitoring community engagement and content activity.