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Using Jive Analytics

If you are a place owner or administrator, you can view place reports. If you are a community administrator, you can also access community analytics reports.

Jive Analytics provides reports that help you better understand community engagement and gauge the health of specific places and the community as a whole. These reports provide insight into how effectively people are using the community, and which areas require promoting.

Place-level Reports​

To see reports for a group or space, navigate to the group or space and then select the Reports tab.

Community-level reports can be found on the Analytics tab of the place. For the list of available reports, see Place-level reports.

Community-level Reports​

To see the reports for the community in Jive, click the down arrow in the upper right corner and select Community Manager Reports from the menu.

Community-level reports can also be found under Your Avatar > Community Manager Reports. For the list of available reports, see Community-level reports.

Components of Jive Analytics​

Jive Analytics includes several components that you can use to get your community statistics:

  • Community Manager Reports: Provides analytics reports with a visual representation of community statistics.

  • Cloud Analytics: Offers an analytics dashboard with visual representations for specific places and the community as a whole. You can use Engagement Analytics and Community Usage reports to analyze user activity for the entire community.

Data Export Service (DES)​

The Jive Data Export Service (DES) is the external API layer for customers to access and make further use of Jive Analytics data. If you have a third-party tool or other consumers for your analytics data, you can download data directly from your community by using DES.

For more information about getting the client ID and secret for using the DES API, see Getting client ID and secret for DES API Explorer. For additional details on using the DES API, see Using the V2 Jive Data Export Service (Analytics) on Thrive.

Additionally, the service includes a user interface for DES – the DES Explorer – which is accessible for community managers through Your Avatar > Analytics Export. It provides easy CSV downloads of analytics data and explores what is available with a user interface without having to make API calls. More details can be found in Analytics Export.

Getting Started​

To get started with Jive Analytics, install the Community Manager Reports plugin. For more information, see Setting up Community Manager Reports plugin under Administering Jive Analytics.